Services for Insurers

Workplace absence costs everyone. The insurance industry  currently pays out more than £6.2bn in liability claims each year.** In a market place challenged by recession it’s important that our services are offered at very competitive prices, reducing claim timescales and improving quality of life for claimants. VOCA-VR offers a fresh and dynamic approach to vocational rehabilitation, tailored to meet the requirements of insurers and promote a successful working relationship.


Our services help insurers to:

  • Reduce costs
  • Reduce time scales
  • A focus on return to work outcomes
  • Reduce risk and improve outcomes for all parties

At VOCA-VR we follow strict clinical guidelines and actively utilise best practice whilst following not only professional codes of conduct, but the rehabilitation code. We also directly subscribe to our own service standards that ensure exemplary standards of  practice, working relationships and high quality service for all parties.

VOCA-VR is able to accept referrals from insurers, when their claimants have reached recovery. In addition, we are able to work collaboratively with case managers to offer specialist vocational support.

Our fixed and transparent prices will allow for insurers to plan for provision of services in advance whilst managing their case-load. Insurers will always know in advance exactly how much our services will cost, and we will only recommend interventions that realistic and actually benefit the claimant and help them return to meaningful employment.  VOCA-VR offers professional vocational services, including comprehensive vocational assessments, job searching services, health reports with realistic and fully costed recommendations to guide your claimants back to work.  VOCA-VR used highly qualified and experienced professionals to deliver evidence-based services with one goal in mind – to help place claimants back into the workplace. Our professionals have extensive experience managing disability and a wide range of health conditions within the workplace. We also have access to highly experienced vocational consultants that help to source and support claimants in to work. Our resident occupational therapist is trained and experienced in assessing a client’s functional  capacity and recommend relevant vocational opportunities which will encourage the client to move forward in their journey towards employment.

Services- all of our services conform to our service standard agreement

  • Vocational Assessment

The vocational assessment is completed by a fully qualified health professional; as we believe these health professionals fully understand the link between health function and employment. A vocational assessment can be carried out either telephonically or face to face, dependent upon the insurer and claimant’s needs. We fully liaise with treating professionals and all parties involved to produce a comprehensive report on the claimant’s current functioning capacity and vocational capacity. VOCA-VR provides recommendations and sample employment vacancies that the claimant may flourish in.


  • Telephone Health  Assessment

Our independent telephone service consists of a 2 hour ‘bio-psycho-social’ assessment arranged with the claimant to identify the claimant’s current health, functional status and barriers to returning to work. A comprehensive report is produced with suggested recommendations following best practice and clinical guidelines. Our assessment is conducted by a registered and experienced health professionals with experience in managing health conditions and vocational rehabilitation. All our recommendations are time bound and genuine, to help the claimant return to employment.

We cover:

  • Current health issues – symptoms and treatment
  • Educational, training history and employment skills
  • Social circumstance, support network  and history
  • Functional capacity
  • Psychological and physical status
  • Treating professionals
  • Identifying barriers to employment
  • Recommendations, including locally funded support where available
  • Past employment
  • Employment aspirations
  • Future plans
  • Clients view of their difficulties
  • Clients view of their needs

Job Searching Service


Our innovative job searching services is carried out by vocational experts with a goal orientated and focused approach to job searching. This is a practical and supported evidence-based service that promotes motivation to employment. Our consultants will regularly provide feedback and progress to all parties involved, as we believe this is good practice. Our service is personalised and tailored to all of the parties’ requirements.

Individuals receive:

One-to-one support by one of our vocational consultants to help source and support claimants back in to the workplace. We help with CV preparation, preparing job applications, guidance, emotional support and preparation for interviews. We understand that job searching can be stressful, so we are here to support your client every step of the journey and actively help to increase confidence and self-esteem.

Our job searching service is goal focused and fully supported to guide claimants every step of the way. Our goals utilise S.M.A.R.T goal setting to achieve success. We provide support via e-mail, telephone and writing (face to face support when required) to ensure that our relationship with clients are meaningful. Once employment is secured, we can also provide advice on reasonable adjustments to employers and employees to support the client in the workplace. VOCA-VR believes that every individual has the right to work and be successfully supported in work; we value client’s abilities.

Case Management

We provide individualised, active case management of claimants who may need ‘light-touch’ support to overcome barriers to employment, or help manage their health condition and improve function. We continually update the insurer by telephone, or preferred means of contact to discuss the progress of claimants and offer further advice and support. These may include:

  1. Mood management
  2. Managing illness or disability
  3. Stress management
  4. Anxiety management
  5. Adapting to change
  6. Managing function and adapting activities, such as pacing
  7. Low confidence and self-esteem
  8. Counselling
  9. Anger management
  10. Bereavement

Research by ABI, September 2008